Chessington, Surrey
£15,500 - £16,000
PG104
permanent position |
My client is looking for 3 experienced Administrators to work in their busy call centre environment. The successful applicants will have the following skills:
Attention to detail
Good written and oral communication
Planning and organisational skills
Interpersonal skills
Initiative
Team player
Proactive
Flexible
Positive attitude
Customer focused
The role will involve the following:
To review and authorise all loan administration that are not automatically processed.
Evaluate individual cases, against given procedure, to assess if loans should be authorised or declined
Maintain and develop regular contact with nominated brokers in order to assist in the evaluation of cases and any problems they may have
Establish and develop relationships with allocated Sales Account Manager and other ‘dedicated team’ members to ensure optimum service and communications are achieved at all times
Liaise with other departments where necessary to resolve any loan queries/enquiries
Take ownership of resolving issues on loans that have already been authorised
Ensure batches are completed correctly and passed to relevant team/department
Liaise with team leader to ensure daily workload target is completed
Take ownership for resolving loans kept in ‘hold pile’ as directed
Demonstrate a proactive attitude to change, helping to identify and implement new working methods to improve service and performance
Contact brokers to verify details on application forms
Benefits:
35 hour working week
22 days holiday with option to buy or sell 5 days
Pension scheme (after 6 months)
Bonus scheme (after 6 months)
SAYE scheme (after 2 years service)
Life Assurance
Subsidised gym membership
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