Surbiton, Surrey
£18000 - £20000 + Bonus
DJ312
permanent position |
My client is looking for a new IT Service Administrator. Ideally you would have some working experience as a Service Desk Administrator or at the least carry a good degree based in IT.
Purpose of Role:
To work as a member of the Service Desk to ensure the constant and efficient running of the companys IT systems.
Key Responsibilities:
Prioritise own workload once allocated by team leader
Carry out all tasks in line with departmental processes and procedures
Liaise with all company personnel regarding IT issues
Responsible for user administration across all relevant systems
Set up and disabling of users on network systems
Provide technical support for users on all applications within SLAs
Liaising with remote users over queries
Responsible for problem resolution/escalation as appropriate
Responsible for file back up and restoration
Carry out hardware and software audits
Undertaking laptop/pc builds and upgrades
Assisting with office moves and general relocation of hardware
Working on a rota basis to provide required Service Desk cover
Other duties as may be required
Measures of Success:
Ensure all SLAs are adhered to
Positive feedback from end-users
All procedures/policies adhered to
Attendance in line with company average
Key Skills / Knowledge Required:
Exceptional Customer Service
Attention to detail
Ability to work on own and as part of a team
Good working knowledge of PCs
Competencies:
Customer-focused
Proactive
Organisational skills
Initiative
Ability to prioritise
Ability to work and communicate at all levels
Cope well under pressure
Problem solving skills
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